Coram Deo ~

Looking at contemporary culture from a Christian worldview


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BOOK REVIEW: “BET ON TALENT” BY DEE ANN TURNER

Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers by Dee Ann Turner. Baker Books. 213 pages. 2019
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I have often said that there is no organizational culture that I respect more than that of Chick Fil-A. Over her thirty years at Chick Fil-A, Dee Ann Turner had a lot to do with their remarkable culture. In this helpful book, Turner shares both principles and stories. She shares the principles she learned, practiced, and taught about creating and growing a remarkable culture and selecting and developing extraordinary talent in her role as vice president of human resources and later vice president of Talent at Chick-fil-A. She shares stories about how people working in remarkable cultures can build brand loyalty by providing remarkable customer experiences, and gives you practical steps to follow to grow a remarkable culture in your organization. Continue reading


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The Importance of Truth-Telling for a Leader


Dee Ann Turner was Vice President, Talent and Human Resources for Chick-fil-A, Inc.  In her book “Bet on Talent: How to Create a Remarkable Culture That Wins The Hearts of Customers” she talks about the importance of truth-telling for a leader. She writes that “the kindest thing you can do for someone is tell the truth. This is especially true when providing feedback.” She tells us that truth-telling helps people perform better and often strengthens relationships; it’s likely that people would thank you for telling the truth, even when they don’t like it.
As a leader, this really resonated with me. I always enjoyed giving positive feedback, administering a good performance evaluation or promoting a team member. The flipside of this was not so enjoyable, but every bit as important. Some leaders will sugarcoat difficult messages, perhaps because they want to be liked or perhaps not to hurt the feelings of the person they were providing the feedback to, and I know that I did that over the years as well. But we do no favors to our team members, instead harming them, and not giving them the chance to improve, when we don’t tell them the truth. Here are a few specific situations in which it is important for leaders to tell their team members the truth: Continue reading


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Leadership Lessons from Chick-fil-A


This summer we’ve been looking at a variety of leadership lessons that can be learned in many places each and every day. Thus far, we’ve looked at leadership lessons from the Bible and also from a mother of newborn triplets. Today we’re going to look at leadership lessons that we can learn from Chick-fil-A.

There’s no organizational culture I appreciate more than that of Chick-fil-A. Their corporate purpose, and their “why”, is: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”

Here are 9 leadership lessons that we can learn from Chick-fil-A: Continue reading


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FAITH AND WORK: Connecting Sunday to Monday

Faith and Work News ~ Links to Interesting Articles

your-work-matters

  • 3 Ingredients to Greater Satisfaction and Impact at Work. Dan Anderson writes “In this post, let’s consider a second key ingredient to achieving greater satisfaction and impact at work: contentment.”
  • When It Comes to a Job Well Done, God Is in the Details. Andrew Spencer writes “No matter how small the task appears, it is worthy of being done well. Regardless of where your job falls on the org chart, you have the opportunity to contribute to the company and the glory of God through a job well-done.”
  • How We Participate in God’s Own Work. Joe Carter writes “A key step in being “happy in our toil” is to recognize which vocation model our work most reflects—and recognizing that such work has value.”
  • 5 Bad Starting Points for the Faith and Work Conversation. Jeff Haanen writes “The death and resurrection of Jesus, and the far reaching effects of salvation “as far as the curse is found,” is the best place to start the conversation about faith and work.”
  • Doing Good Work that Matters Doesn’t Happen Accidentally. Matt Perman writes “We have to be intentional in making plans for the welfare of others. And then we have to be proactive in carrying those plans out.”
  • Retirement Reexamined. James Clark writes “We should be always ready for the work God has placed in front of us, before retirement and beyond it, for God’s call does not fade over time, but beckons us ever onward for as long as we live.”
  • Katherine Leary Alsdorf: We’re Made to Work. Katherine Leary Alsdorf worked with Tim Keller on the excellent book Every Good Endeavor. Read this interview with her from Faith & Leadership about the book and the challenges of integrating work and faith.
  • Working Well. In part one of his two articles on work, Tim Challies writes “Whether you are an employee or an employer, a manager or a line-worker, a tradesman or a Wall Street executive (that’s Bay Street here in Canada), you will benefit by hearing three instructions from God as given by Paul.”
  • Wait for Payday. In part two, Tim Challies writes “Paul says that you are to complete your work (“render your service”) with a good will. That is quite the command because it indicates that not only does God expect you to do good work, but he expects you to have to have a good attitude while you do it.”
  • No Job’s Too Small for Jesus. Courtney Reissig writes “In the Lord Jesus, every single act of work you do is never wasted, because in him you are showing the world what it means to be loved, cared for, and welcomed into a family.”
  • 14 Rules for a Godly Employee. Jordan Standridge writes “As believers we know that our calling is higher. We do work for men, but ultimately it is God whom we serve. As we work hard we are ultimately declaring our belief in the Gospel, and our hope in eternity.”

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  • Wisdom for the Workplace. Listen to this teaching series from John MacArthur, based on 2 Thessalonians 3: 6-15. The series description is “In Wisdom for the Workplace, John MacArthur brings practical, biblical perspective to your career—whatever it is. Discover the keys to genuine job satisfaction, and see how your career can have a vital, eternal impact for the kingdom of God.”
  • How to See Productivity from a Biblical Perspective. Hugh Welchel writes “So how can Christians see productivity from a biblical perspective? First, by recognizing that productivity isn’t morally neutral – in fact, it’s just the opposite. Second, by seeing the bigger picture of productivity within God’s plan for creation.”

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