Coram Deo ~

Looking at contemporary culture from a Christian worldview


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BOOK REVIEW: “BET ON TALENT” BY DEE ANN TURNER

Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers by Dee Ann Turner. Baker Books. 213 pages. 2019
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I have often said that there is no organizational culture that I respect more than that of Chick Fil-A. Over her thirty years at Chick Fil-A, Dee Ann Turner had a lot to do with their remarkable culture. In this helpful book, Turner shares both principles and stories. She shares the principles she learned, practiced, and taught about creating and growing a remarkable culture and selecting and developing extraordinary talent in her role as vice president of human resources and later vice president of Talent at Chick-fil-A. She shares stories about how people working in remarkable cultures can build brand loyalty by providing remarkable customer experiences, and gives you practical steps to follow to grow a remarkable culture in your organization. Continue reading

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