My wife Tammy and I eat out a lot. You can learn many things about an organization’s culture by eating at one of their restaurants. You can learn whether the organization is remarkable or toxic.
For example, when I eat out, I notice the condition of the facility – is it in good repair and clean, especially the restrooms. I pay attention to the attitude, friendliness and service provided by those that seat us and serve us. Do they take pride in providing an outstanding customer experience for us, or do they act like they really don’t want to be there, and are just going through the motions? If we ask for something, do we get a response of “No problem”, or “No worries”, or do we hear “My pleasure”?
Remarkable organizational cultures are principle driven and are known for going above and beyond in the delivery of their products and services.  On the other hand, toxic cultures are known for poor service and poor performance. Continue reading →