Dee Ann Turner was Vice President, Talent and Human Resources for Chick-fil-A, Inc. In her book “Bet on Talent: How to Create a Remarkable Culture That Wins The Hearts of Customers” she talks about the importance of truth-telling for a leader. She writes that “the kindest thing you can do for someone is tell the truth. This is especially true when providing feedback.” She tells us that truth-telling helps people perform better and often strengthens relationships; it’s likely that people would thank you for telling the truth, even when they don’t like it.
As a leader, this really resonated with me. I always enjoyed giving positive feedback, administering a good performance evaluation or promoting a team member. The flipside of this was not so enjoyable, but every bit as important. Some leaders will sugarcoat difficult messages, perhaps because they want to be liked or perhaps not to hurt the feelings of the person they were providing the feedback to, and I know that I did that over the years as well. But we do no favors to our team members, instead harming them, and not giving them the chance to improve, when we don’t tell them the truth. Here are a few specific situations in which it is important for leaders to tell their team members the truth: Continue reading