In our series on leadership attributes, we now look at leading by example. We might call a leader that consistently demonstrates this attribute a role model. They are the type of leaders that are worth following. These are the leaders that you want to work for and learn from. You would actively try to join their team if the opportunity arose. John Maxwell has said that these leaders know the way, go the way and show the way. I like how Dee Ann Turner describes this type of leader in her book Bet on Talent:
“When I was selecting (Chick fil-A franchisees, at the end of every interview, I always asked myself a question taught to me by a former boss: ‘Would I want my three children to work for this person?’ It’s a simple question that sums up my decision.” Continue reading
Tag Archives: Bet on Talent
BOOK REVIEW: “BET ON TALENT” BY DEE ANN TURNER
Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers by Dee Ann Turner. Baker Books. 213 pages. 2019
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I have often said that there is no organizational culture that I respect more than that of Chick Fil-A. Over her thirty years at Chick Fil-A, Dee Ann Turner had a lot to do with their remarkable culture. In this helpful book, Turner shares both principles and stories. She shares the principles she learned, practiced, and taught about creating and growing a remarkable culture and selecting and developing extraordinary talent in her role as vice president of human resources and later vice president of Talent at Chick-fil-A. She shares stories about how people working in remarkable cultures can build brand loyalty by providing remarkable customer experiences, and gives you practical steps to follow to grow a remarkable culture in your organization. Continue reading