Win Every Day: Proven Practices for Extraordinary Results by Mark Miller. Berrett-Koehler Publishers, Inc. 143 pages. 2020
Win Every Day is Mark Miller’s fifth, and final, book in his High Performance Series. This book focuses on execution, the hallmark of all high performance organizations. As the book begins, Blake, the CEO, becomes aware of a nightmare for his organization. A very bad customer experience involving a previously loyal customer has gone viral. A video has been viewed by more than a million people in just twenty-four hours.
Blake goes to Ashley, the new head of Production for some answers. She tells him that the organization’s execution has been slipping for several years, but has seemed to level off. It’s obvious that changes need to be made. But first, she states that leadership has to determine if performance is “good enough”. After all, they have been successful against their current competition. But the organization will need to decide how great they want to be.
Blake is also the chairman of the local school board. In that role, he encounters a similar problem with the school’s football team. They have been good, but not great, winning about 60% of their games over the past several years. Is that good enough? It is ultimately decided that it is not, and they decide to hire a new coach. Continue reading