The need to communicate effectively is important in every aspect of our lives, and it is an especially important attribute for leaders. Much could be said about this subject. Here are just a few thoughts on effective communications:
Leaders need to realize when communication should be face to face. Just as author Gary Chapman is famous for writing about our “love languages”, I believe we all have a primary communication language. Leaders are aware of those who are slow to read their emails, and yet almost instantly respond to a text message. My preferred communication language is email, but I realize that in certain situations a text message can be more effective. However, more important than what our communication preference is, is the means of communication required for a particular situation. If you are dealing with a sensitive issue, or what some refer to as a “crucial conversation”, your communication should be face to face if possible. If that is not possible, a Zoom call or phone call might be the next best option. Sending an email or text may be the easiest or most convenient option, but it’s probably not the best means of communication in those situations.