Culture Rules: The Leader’s Guide to Creating the Ultimate Competitive Advantage by Mark Miller. Matt Holt. 264 pages. 2023
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In his latest book, Mark Miller longtime leader at Chick-fil-A, has us play the game of building a thriving High Performance Culture, with leaders as the designers.
To do this, his research team talked to or surveyed more than six thousand people from ten countries around the world, representing senior leaders, mid-level leaders, and frontline workers. In “Culture Rules”, he tells their stories and we learn from both their successes and shortcomings.
A key finding in the book is that leaders animate culture. Only leaders can create and sustain a vibrant High Performance Culture. To qualify as a High Performance Culture, three conditions must exist:
- Alignment
- Performance
- Improvement