Organizations are continually pursuing improvement, and that’s a good thing. We all want our organizations to remain relevant, and you can’t do that without changing. However, the result of this is that our workplaces are always going through transformation. Sometimes that change is significant and it impacts jobs, perhaps those of the leader and their team. Those times are when leaders really need to step up and not check out. Here are 5 ways servant leaders can add value during times of significant change:
- Communicate, communicate, communicate. I can’t over stress the importance of communicating what you know about the change to your team during a time of significant flux. Email communication is fine, but more important is face to face. Be visible, walk around and visit with your team. Sit down and visit if you sense that a team member would like to talk. Even though you may be busy, make this your priority.
- Listen. Very much related to you communicating what you know about the change is you listening to what is on your team members’ hearts and minds. My leader regularly holds “What’s on Your Mind” sessions. The sole purpose for these sessions is to give members of her teams the opportunity to ask questions and share what is on their minds. During periods of significant change, make time each day to listen to your team members to hear their questions and concerns, their feedback and about the impact the changes are having on them.
- Show empathy. Empathy is the ability to understand and share the feelings of another – putting yourself in their shoes. Some leaders are good at this and frankly some aren’t. During times of significant change, it is imperative that servant leaders show empathy. The leader may or may not be personally impacted, but they must enter in with their team members during these times.
- Be intentional. The servant leader must be proactive, and do whatever they can to aid their team members during times of significant change. You may not be able to influence the change that is impacting your team, but you can do other things. For example, if jobs are being reduced or eliminated, a leader can:
- Review internal and external job postings and share ones with team members that they may be qualified for.
- Reach out to other managers who have openings on behalf of your team members.
- Help prepare team members by reviewing their draft job postings, providing “mock interviews”, etc.
- Pray. Most significantly, pray for your team members going through the change. Most likely each team member will see the change in a different way. For example, some may see the change as positive, and some may see it as absolutely devastating. And where they are in processing the change may differ from day to day. Lift your team members up to our Heavenly Father for protection and comfort during stressful times of significant change.
These are a few ways that servant leaders can add value to their teams during times of significant change. What others would you add to this list?