When we look to do business with an organization, we look to work with people in that organization that have both competency and character. First, we need people who know their jobs, and have the skills and experience to take care of what we need them to do for us. Second, and every bit as important, if not more so, we need them to be honest, have integrity and be people of character. A definition that I have used for character for many years is doing the right thing when nobody is watching. Carey Nieuwhof writes in his new book Didn’t See It Coming, that all the competency in the world can’t compensate for a lack of character.
My wife and I recently had an unexpected encounter with a person in a service profession who demonstrated honesty, integrity and character. An indicator light in Tammy’s car showed that the front left tire was running low. That was surprising as she had bought four new tires just five months ago. After adding air to the tire, we noticed a bubble in it so she set up an appointment to get the tire replaced. What happened next was a true demonstration of honesty, integrity and character. Continue reading