Coram Deo ~

Looking at contemporary culture from a Christian worldview


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6 Things Organizations Can Learn from Chick Fil-A

There is no organizational culture I respect more than that of Chick Fil-A. I have eaten at numerous Chick Fil-A restaurants across the country, gotten to know our local Operator, read about their culture from Ken Blanchard and Patrick Lencioni, and read books by Chick Fil-A insiders Mark Miller, Truett Cathy, Dee Ann Turner and Steve Robinson.

When you go into a Chick Fil-A quick service restaurant anywhere in the country you will not be greeted with replies of “No Problem” or “No Worries” from their employees. No, you will always be greeted with “It’s My Pleasure”. What a difference that is! It’s an organizational culture that drives this difference, and its why Chick Fil-A is always spoken of so highly by leadership experts.

But what is it that makes Chick Fil-A unique among its competitors? And what can other organizations learn from them? After all, in 2017, the average Chick-fil-A freestanding restaurant had sales 70 percent higher than the average McDonald’s location and four times that of an average KFC location. And that’s while also being closed on Sundays.

Here are 6 things that I believe make the difference for Chick Fil-A: Continue reading


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My Review of Simple Truths of Leadership by Ken Blanchard and Randy Conley #SimpleTruthsOfLeadership

Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust by Ken Blanchard and Randy Conley. Berrett-Koehler Publishers. 162 pages. 2022
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The format for this helpful book is simple. For each of the 52 simple truths – one for each week of the year – on the left page the authors identify a Simple Truth about servant leadership (written by Ken Blanchard) or building trust (written by Randy Conley). On the right page, the authors describe the puzzling lack of use of the concept, and briefly explain why it is important. The final element is a call to action for readers – “Making Common Sense Common Practice” – where the authors break down the concept into ideas that leaders can easily apply on the job.
The book is arranged with 26 Simple Truths on servant leadership written by Blanchard, followed by 26 Simple Truths on building trust written by Conley. There are a variety of ways that you can read the book. For example, you can read the Simple Truths in order, focusing on one to apply each week of the year. A “Discussion Guide” is included at the end of the book, with twenty-four discussion prompts that touch on topics relating to servant leadership and building trust. This is a good book to read and discuss with other leaders or emerging leaders.
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